Final answer:
When speaking to a guest and the phone rings, excuse yourself, briefly answer the phone, and offer to call back if it's not urgent. This maintains good etiquette with your present guest and the caller. Remember also to speak clearly in all communication settings for clarity.
Step-by-step explanation:
When you are speaking to a guest and the phone rings, it's important to handle the situation with politeness and professional etiquette. Generally, you should excuse yourself briefly from the guest, answer the phone and if it's not an urgent call, ask the caller if you may call them back. This approach prioritizes the guest in front of you while still acknowledging the caller. Every business may have its guidelines, but this balances attentiveness to the person present with responsiveness to incoming calls. Furthermore, in any communication setting, whether it's over the phone or using video chat platforms like Zoom, remember to speak slowly and clearly for better understanding despite potential technical issues. Adjustments to language, tone, and mannerisms may also be necessary depending on whom you are communicating with, to maintain professionalism and clear understanding.