Final answer:
A problem was identified and solved independently by a lunch-hour manager at a fast food restaurant, who implemented floor markings to clarify queue lines, resulting in fewer complaints and more efficient service.
Step-by-step explanation:
Describing a time when an individual took action to solve a problem on their own can demonstrate problem-solving skills, initiative, and adaptability. An example could be drawn from a work experience, such as a restaurant manager addressing customer complaints about a confusing queue system. In this situation, the individual noticed the problem during a busy lunch hour at Gavi's Fast Food Restaurant, where they served as the lunch-hour manager. Recognizing this issue fell into their responsibility, they outlined the task at hand: improve the customer experience and reduce confusion.
The action taken was to seek feedback from both customers and staff and then implement a solution using floor markings to direct customer traffic to the appropriate registers. This not only streamlined the process but also anticipated future issues by reducing the stress of the customer service clerks and conflicts in the queue line. The result of these actions was a noticeable decrease in customer complaints, an increased number of customers served daily, and a more efficient service delivery. This example underscores the ability to independently identify a problem and take successful steps to rectify it.