Question

This is a "people-focused management system that aims to continual increase in customer satisfaction at continually lower costs and is a total system approach and integral part of a high-level strategy". This is the definition of_____

a) concept of quality
b) deming management philosophy
c) quality circles
d) employee empowerment
e) none of the above are correct

Answer 1

The definition provided describes Deming's management philosophy, which is a holistic approach to management that stresses continuous improvement and integrates quality into a strategic framework, contrasting with other management styles.

Step-by-step explanation:

The definition described refers to Deming's management philosophy, which focuses on a holistic approach to management that emphasizes continuous improvement in customer satisfaction while reducing costs. It integrates quality principles into a strategic framework. Dr. W. Edwards Deming is known for his 14 points for management, which advocate for a transformation of management style and the improvement of quality for the benefit of the organization.

This approach contrasts with others, such as the 360-degree feedback system, which gathers multiple perspectives on an employee's performance, and strengths-based management, which prioritizes individual talents over weaknesses. Another alternative is the Theory Y approach, which predicates on the idea that employees are motivated by inner satisfaction and fulfillment, leading to a participative and consultative management style.