Final answer:
The need for total quality management in an organization is driven by the customer's demand for high-quality goods and services. TQM involves continuous improvement throughout the production process, influenced by business innovations and technological advancements to ensure customer satisfaction.
Step-by-step explanation:
The need for total quality management (TQM) within an organization primarily stems from the customer. TQM is a customer-oriented approach that focuses on continuous improvement in all aspects of a business, from the supply chain to the final output. It aims at ensuring that the goods and services produced meet or exceed customer expectations, thus ensuring customer satisfaction and loyalty, which are vital for the business’s success. The adoption of TQM has been influenced by business innovations like just-in-time delivery, which emphasizes quality control and efficient supply chain management to meet customer demands promptly. Advancements in technology and improvements in product quality both play significant roles in a firm's ability to supply goods and adhere to TQM principles effectively.