Question

A large hotel chain needs to develop a system that would coordinate its airport shuttle service with its customers' needs. This requires that their systems analysis staff interacts with both customers and shuttle drivers to identify and document the necessary requirements.

In which role would a systems analyst assume to address this issue?
a. Problem solver
b. Supporting expert
c. Change agent
d. Communicator

Answer 1

A systems analyst would take on the role of a problem solver in developing a system for a hotel chain's airport shuttle service coordination, involving information gathering and root cause analysis.

Step-by-step explanation:

In the scenario where a large hotel chain is developing a system to coordinate its airport shuttle service with customer needs, a systems analyst would assume the role of a problem solver. This role involves gathering information from both customers and shuttle drivers, finding expert information, and conducting a root cause analysis to determine the fundamental requirements for the system. The systems analyst serves as a crucial link between the technical possibilities and the practical needs of the users, ensuring that the solution effectively addresses the issues identified during the analysis process.