Question

Interactive online communications, such as instant messaging, email, and video teleconferencing, have allowed managers at a large retailer to boost efficiency by enabling collaboration between geographically separate employees. However, such technologically assisted interactions have led to inappropriate conduct by employees, requiring the employer to implement processes or technological controls to reduce risk and encourage professionalism, but potentially invade employee privacy.

Which technological action, if used, will represent an ethical challenge for this large retailer?
a. Reviewing instant message logs
b. Archiving all email
c. Filtering Internet content
d. Blocking access to video streaming sites

Answer 1

Reviewing instant message logs represents an ethical challenge for this large retailer. option a is correct

Step-by-step explanation:

Reviewing instant message logs raises ethical concerns regarding employee privacy. While it may seem necessary to monitor communications to mitigate inappropriate conduct, the act of reviewing employees' instant messages can intrude on their privacy rights. It creates a potential breach of trust between the employer and the employees, impacting the work environment's morale and fostering a sense of surveillance.

Employees expect a certain level of privacy when engaging in instant messaging conversations, especially in personal or non-work-related discussions. Monitoring these interactions could lead to unintended consequences, such as the disclosure of personal information, misinterpretation of innocent conversations, or the feeling of constant scrutiny, resulting in a negative impact on employee morale and productivity.

However, organizations often face a dilemma between safeguarding against inappropriate behavior and respecting employee privacy. While it's crucial to maintain a professional work environment, implementing measures that excessively invade employees' private communications may not align with ethical standards. Striking a balance between monitoring for misconduct and respecting employee privacy rights is essential for fostering a healthy and trusting work environment.

option a is correct.