Question

A car dealership has been receiving complaints from its customers about its inflexible repair system in which customers who drop off their cars the previous evening are not properly placed in the queue and tend to be placed behind those who drop off their cars the morning of the scheduled repair. It needs technical staff members who understand the scheduling/drop-off operation so it can determine and articulate precise customer needs to the programmers who would then build the code behind the system.

What type of challenge is this?
a. User requirements.
b. Project risk.
c. Coding.
d. Security

Answer 1

The car dealership is facing a challenge related to user requirements, necessitating staff with an operational understanding to guide system improvements.

Step-by-step explanation:

The challenge the car dealership is facing falls under the category of user requirements. In order to improve the inflexible repair system and address customer complaints effectively, the dealership requires staff members who have a deep understanding of the scheduling and drop-off operations. These individuals are needed to determine and articulate the precise needs of customers to the programmers who will be tasked with constructing the code for a more efficient system. This represents an issue of system design and process improvement more than other factors such as project risk, coding, or security.