Final answer:
Servers should display a welcoming attitude and a commitment to excellent customer service when customers arrive. They should maintain a professional appearance, respect guests, stay focused, and be enthusiastic, creating an inviting dining experience.
Step-by-step explanation:
When a customer arrives at a restaurant, servers should display a professional and welcoming attitude characterized by a strong commitment to excellent customer service.
Servers should greet customers with a warm, expectant smile and exhibit a friendly and accommodating demeanor. The key responsibilities and behaviors include returning promptly from breaks, maintaining a clean and professional appearance, treating all customers with respect, staying focused and avoiding personal distractions during work hours, completing tasks promptly, supporting the company's goals, and respecting managerial authority.
Servers should listen attentively to customers and respond to their needs swiftly and courteously. They must also understand and adapt to the organization's style and values, whether it involves dress codes, interpersonal communication, or service etiquette. Servers need to demonstrate a positive attitude and enthusiasm, not only to meet but also to exceed customer expectations. An exceptional server understands that their conduct and attitude can create an inviting atmosphere that significantly contributes to the dining experience.
Being aware of the details like where to line up, ethical considerations, workplace expectations, and unwritten norms is crucial. Servers should manifest professionalism in every interaction, whether with customers, coworkers, or managers, reflecting the restaurant's commitment to outstanding service and customer satisfaction.