Final answer:
Agents who telephone a consumer in response to a BRC with specific products may only discuss, provide information about, and answer questions regarding those products.
Step-by-step explanation:
When agents telephone a consumer in response to a BRC (Business Reply Card) that has specific products documented on the card, they may only
- Discuss the specific products mentioned on the BRC
- Provide information about the features, pricing, and availability of those products
- Answer any questions the consumer may have about the specific products