Final answer:
During customer contact, agents need to update the lead status or permission to call in the company tracking system with accurate and up-to-date information.
Step-by-step explanation:
During contact with a consumer, agents must update the lead status or permission to call within the company tracking system with accurate and up-to-date information. This ensures that all relevant data about the customer's interaction is recorded and can be used for future reference and analysis.
For example, if a customer decides to opt out of receiving calls or updates, the agent should update the lead status in the tracking system to reflect this change. This helps in maintaining compliance with legal requirements and ensures that the company's communication efforts align with the customer's preferences.