Final answer:
Agents may be restricted from discussing value added services due to legal reasons, regulations, or strategic company policies. The specifics can vary depending on the industry or individual company's rules.
Step-by-step explanation:
The question refers to the protocols or rules that agents must follow when discussing value added services with clients. In certain contexts, such as regulated industries or specific company policies, there may be restrictions on agents discussing these services.
This could be due to legal reasons, internal regulations of a business, or strategies that aim to focus on core services before introducing additional ones. The answer to this question would depend on the specific scenario and the rules governing the agent's conduct within their industry or company.