Final answer:
When receiving calls from consumers, be clear and concise, avoid text language, and be persistent yet pleasant in follow-ups. Only collect necessary information while protecting consumer privacy. Maintain regular contact to provide value and demonstrate genuine interest in consumer needs.
Step-by-step explanation:
When receiving a call from a consumer, it is important to be clear, concise, and to the point. Ensuring effective communication means avoiding text language as it is not proper business communication. When following up with consumers, whether it's after an email campaign or regarding the status of an application, being persistent yet pleasant is crucial.
Consumers are busy, and a follow-up call can be a reminder of something they need but might have overlooked. Additionally, when collecting information from a consumer, only request the minimum information needed and be transparent about why the information is being collected, how it will be used, and who will have access to it to protect their privacy and prevent identity theft.
Regular contact with the consumer provides value and demonstrates your interest in their needs rather than only reaching out when you need something from them.