Final answer:
To avoid member complaints, customers should choose a PCP to establish a relationship and ensure timely healthcare.
Step-by-step explanation:
To avoid member complaints, encourage customers to select a primary care physician (PCP) and make sure the PCP is accepting new patients. One of the main reasons for member complaints is long wait times. According to campus counselor Kay Payne, the wait time for an appointment with her is approximately 10 days. By selecting a PCP, customers can establish a long-term relationship with a healthcare provider and potentially avoid lengthy wait times for appointments.
Mental health issues are widespread among the student community. In a recent on-campus student survey, 75 percent of 250 students reported having had some kind of mental health issues at some point in their lives. Having a PCP who can provide primary mental healthcare and refer to specialists when necessary can help address these mental health concerns.
The staff-to-student ratio is another concern. The International Accreditation of Counseling Services recommends a ratio of one full-time equivalent staff member for every 1,000 to 1,500 students. By selecting a PCP, students can contribute to reducing the burden on the campus counseling services and ensure they receive timely and personalized healthcare.