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How would you handle a customer with a question regarding their Cruisin Card balance?

User Lbenedetto
by
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1 Answer

7 votes

Final answer:

To handle a customer with a question regarding their Cruisin Card balance, you should listen to the customer, verify their identity, check the card balance, provide the information, and address any additional questions or concerns.

Step-by-step explanation:

If a customer has a question regarding their Cruisin Card balance, here are the steps to handle the situation:

  1. Listen to the customer: Let the customer explain their question or concern without interruption. Take notes if necessary.
  2. Verify the customer's identity: Ask for the customer's name or card number to ensure you are accessing the correct account.
  3. Check the card balance: Use the company's internal system or software to view the customer's Cruisin Card balance.
  4. Provide the information: Share the customer's Cruisin Card balance with them, ensuring you include any relevant details or limitations tied to their balance.
  5. Address additional questions or concerns: If the customer has further questions or concerns, assist them to the best of your ability or provide them with the appropriate contact information for further assistance.

User Afsheen Khosravian
by
8.1k points

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