Final answer:
To handle a customer with a question regarding their Cruisin Card balance, you should listen to the customer, verify their identity, check the card balance, provide the information, and address any additional questions or concerns.
Step-by-step explanation:
If a customer has a question regarding their Cruisin Card balance, here are the steps to handle the situation:
- Listen to the customer: Let the customer explain their question or concern without interruption. Take notes if necessary.
- Verify the customer's identity: Ask for the customer's name or card number to ensure you are accessing the correct account.
- Check the card balance: Use the company's internal system or software to view the customer's Cruisin Card balance.
- Provide the information: Share the customer's Cruisin Card balance with them, ensuring you include any relevant details or limitations tied to their balance.
- Address additional questions or concerns: If the customer has further questions or concerns, assist them to the best of your ability or provide them with the appropriate contact information for further assistance.