Final answer:
Rationalizing business applications with ServiceNow involves the improvement of business processes by substituting less-acceptable reasons with acceptable justifications for changes aimed at efficiency and user experience enhancements.
Step-by-step explanation:
Rationalizing business applications using ServiceNow involves justifying the enhancement or customization of these applications by providing acceptable reasons for the changes. It often means refining how business processes are managed, aligning them more closely with organizational goals to improve efficiency and the overall user experience. Instead of adhering to older processes that may not be as effective, businesses seek to optimize their workflows through ServiceNow rationalization.
For example, a company may have multiple, disparate ticketing systems that could be consolidated into ServiceNow to provide a unified platform that streamlines incident, problem, and change management. By doing so, they are rationalizing their IT service management (ITSM) approach, making it more cohesive and aligned with best practices. This rationalization effort provides the company with more than 100 word-long list of benefits, including better reporting capabilities, enhanced visibility into IT processes, and improved response times to IT issues.
Ultimately, the goal is to substitute any less-acceptable or outdated IT practices with well-justified, robust solutions that cater to the evolving needs of a modern business landscape.