Question

Eugene bought a new watch in January, and by March it stopped keeping time accurately. The

warranty was still valid, so he sent it back to the manufacturer for repair. According to the Product
Component Model, this demonstrates the ________ component of the product.
A) core
B) support services
C) packaging
D) functional
E) styling

Answer 1

Eugene's use of the warranty to repair his watch represents the support services component of the Product Component Model, which links to a trend towards sustainable consumer practices and durable goods with lifetime warranties.

Step-by-step explanation:

In the scenario you've described, Eugene bought a new watch that stopped keeping time accurately and utilized the warranty to have it repaired by the manufacturer. This situation aligns with the support services component of the Product Component Model.

This component encompasses the after-sales services, warranties, and various customer support options a company provides, which are essential for maintaining the product's value and functionality over time.

In a world where there's a shift towards sustainability and away from disposable goods, services like these become more critical, emphasizing durable goods and lifetime warranties. The environmental impact of producing and disposing of electronic devices is significant compared to repairing them, leading to an increased emphasis on products designed for longevity, repairability, and high-quality craftsmanship.