Final Answer:
Social networking sites facilitate quick problem identification for businesses, enabling timely resolution and alleviation of customer anger.
The answer is true.
Step-by-step explanation:
Social networking sites play a crucial role in helping businesses identify problems quickly. These platforms provide a direct channel for customers to express their concerns, dissatisfaction, or feedback in real-time. By actively monitoring social media, businesses can swiftly identify emerging issues, gauge customer sentiment, and promptly address any challenges or complaints.
The immediacy of social media allows businesses to respond rapidly, demonstrating their commitment to customer satisfaction. This proactive approach not only helps in resolving problems promptly but also mitigates the potential escalation of customer anger.
Timely responses on social networking sites contribute to building trust, enhancing brand reputation, and fostering positive customer relationships.