Final answer:
The most challenging customer situation I faced was when customers complained about the confusing system of lining up to pay at Gavi's Fast Food Restaurant. To resolve their issues and improve customer satisfaction, I bought floor markings to show customers where to line up for each cash register, resulting in reduced complaints and improved efficiency.
Step-by-step explanation:
As the lunch-hour manager at Gavi's Fast Food Restaurant, I encountered a challenging situation when several customers complained about the confusing system of lining up to pay. To resolve their issues and improve customer satisfaction, I listened to their feedback and sought solutions from the customer service clerks.
I decided to buy floor markings to show customers where to line up for each cash register. This action successfully addressed the problem, subsequently reducing customer complaints and improving efficiency.