Final answer:
Pharmacy technicians may be allowed to collect prescription information from voicemail or directly from a physician, but the pharmacist is responsible for verifying all prescriptions before they are dispensed.
Step-by-step explanation:
Whether technicians can take down oral prescriptions from voicemail or directly from a physician while a pharmacist is engaged on another call can vary depending on the regulations set by the state and country. Typically, in many regions, a pharmacy technician is allowed to take messages or collect information regarding a prescription; however, it is the responsibility of the pharmacist to verify all prescription information before it is dispensed. This ensures that all prescriptions are accurately filled and are safe for the patient to use. Pharmacy regulations are put in place to protect patients and ensure the highest standard of care.