Final answer:
To attract and engage customers, LVMH Maisons can reflect strong values and commitment, deliver strategies aligned with the brand's DNA, and activate omnichannel plans.
Step-by-step explanation:
When it comes to attracting and engaging customers, there are several proposals that LVMH Maisons can consider:
- Reflect strong values and commitment: Brands that have clear values and demonstrate a strong commitment to their customers tend to attract and engage them. For example, a brand that promotes sustainability and ethical practices can resonate with environmentally conscious customers.
- Deliver strategies aligned with the DNA of the brand: It is important for brands to have strategies that are consistent with their core identity. This helps in building a strong brand image and creating a connection with customers who are aligned with the brand's values and aesthetic.
- Activate omnichannel plans: Providing a seamless and integrated experience across different channels can help brands attract and engage customers. For instance, a brand that offers online shopping, in-store experiences, and personalized customer service through social media can cater to various customer preferences.