Final answer:
When a patron files a complaint against a salon with the board, the board will review and investigate the claim, which may result in warnings, fines, or more severe penalties for the salon depending on the outcome.
Step-by-step explanation:
If a patron files a complaint with the board against a salon, the board will likely start by reviewing the complaint to determine its validity. If the complaint is deemed valid, the board will then initiate an investigation. This process can involve interviewing the complainant, the salon owner, and any staff involved, as well as reviewing salon records and possibly conducting a site visit. Depending on the findings, the salon may face various consequences such as warnings, fines, mandatory training, suspension of licenses, or even license revocation.
It is important for salons to maintain high standards and to resolve any issues directly with clients before they escalate to formal complaints. Failing to address complaints effectively can lead to a damaged reputation and loss of business, in addition to the formal penalties imposed by the board.