Final answer:
If an item is not available in the CVS warehouse, it is ordered from a specialty pharmacy or a direct distributor. CVS has established supply channels to meet special-order needs. Pharmacy staff follow a set protocol to procure and deliver these items.
Step-by-step explanation:
When a patient needs an item not carried in the CVS warehouse, that item is generally ordered from a specialty pharmacy or a direct distributor that has the required products on hand. CVS, like other large pharmacy chains, has relationships with various suppliers to ensure that even the most special-order items can be sourced for their customers. When special-ordering a product, the pharmacy staff follows a specific protocol to procure the item, which may include reaching out to the supplier, placing an order, and arranging for the delivery of the item to either the store or directly to the patient.