Final answer:
The health service coordinator can manage risk related to patient safety by investigating complaints, developing targeted policies and procedures, training staff, revising protocols, improving communication, and maintaining patient privacy. Additionally, establishing a feedback loop and involving patients in care plans are essential for fostering trust and continuous improvement.
Step-by-step explanation:
One of the cultural values of The Children's Hospital is to create an environment 'where every child feels safe and secure.' Nevertheless, addressing complaints effectively is crucial for maintaining this environment. The health service coordinator can play a pivotal role in risk-management relating to patient safety by taking several steps.
Firstly, it is essential to thoroughly investigate the complaints to understand the issues fully. Then, based on the findings, the coordinator can develop and implement policies and procedures targeting the identified risks. This may involve staff training, revising care protocols, or improving communication channels with patients and families. Another strategy could be examining health records to ensure that patient privacy is respected and treatment costs are appropriately balanced with the quality of care provided. Additionally, fostering a culture of openness and continuous improvement helps in proactively identifying and addressing potential safety issues.
To preempt future instances and manage risks effectively, the coordinator should establish a feedback loop where patients and families can share their experiences and concerns regularly. This ensures ongoing engagement and responsiveness to the needs of those receiving care. By maintaining transparency and involving patients in their care plans, trust can be strengthened, which is integral to feeling safe in a healthcare setting.