Final answer:
After several failed repair attempts, the consumer is required to provide a written explanation to the provider, who may then offer a refund. There are specific provisions for electronic works, including a second download attempt before a refund is demanded and a 90-day window for reporting defects.
Step-by-step explanation:
If the defect still exists after a reasonable number of repair attempts, the consumer must provide a written explanation to the person or company that provided the defective work. The provider may elect to offer a refund instead of a replacement. For electronic works, if you initially received the work electronically, the provider may choose to give you a second opportunity to download the electronic work in lieu of a refund. If, however, after a second attempt the work is still defective, you may demand a refund. According to the terms detailed, there is also a Limited Right of Replacement or Refund which stipulates that a consumer must report the defect within 90 days and can receive a refund of the money paid for the electronic work.