Question

DRAG DROP -

You manage the support team at a rapidly growing company. Customers and support technicians need a better experience when logging and responding to support requests. You need more visibility into what the support technicians are doing every week. You need to recommend tools to help the company’s needs.
Which tools should you recommend?

Tools:
Power Apps portal; Power Automate; Power BI; Common Data Service

Customers must be able to submit support requests by using a website.
Support requests must be created and stored.
Support technicians must be notified when a new support request is entered.
Support technicians must be able to enter a status report for work completed during the previous week by using a mobile app.

Answer 1

Power Apps portal, Power Automate, and Common Data Service.

Explanation:

The recommended tools to enhance the support experience and provide visibility are Power Apps portal, Power Automate, and Common Data Service. Power Apps portal enables customers to submit support requests via a user-friendly website.

Power Automate can automate the creation and storage of support requests while triggering notifications to support technicians upon new request entries. Additionally, utilizing Common Data Service ensures a centralized data repository for support-related information, facilitating seamless data management and accessibility for both customers and technicians.

These tools collectively address the requirement for customer interaction, request handling, and technician notification, aligning with the goal of improving the support experience. Power Apps portal provides the interface for customer engagement, while Power Automate streamlines request creation and technician alerts. The Common Data Service acts as a robust foundation, allowing efficient storage and management of support-related data, ensuring better visibility and control over support operations.

Integrating these tools can significantly enhance the support workflow, enabling smoother interactions between customers and technicians, and providing valuable insights into support activities. This comprehensive solution fosters a more efficient and transparent support ecosystem, ultimately benefiting both the company and its customers.