Question

Mr. Wayne comes in to return a bottle of Visine that he says wasn't used, but you notice that the cellophane wrapping around the box has been removed and wrapping around the mouth of the bottle has been partially removed. What should you do?

Answer 1

In the scenario where packaging suggests that a returned item like Visine may have been used, it is important to adhere to store policies regarding returns and emphasize the need for unopened and sealed items due to health and safety protocols.

Step-by-step explanation:

When Mr. Wayne comes to return a product like a bottle of Visine and the packaging suggests it may have been used, it is important to consider the store return policy and the implications of accepting returned goods that are not in their original condition. Typically, the cellophane wrapping and seal around the bottle are there to ensure the product has not been tampered with and for sanitary reasons. Since these have been partially removed, accepting this return might not be in line with standard procedures. As such, the best course of action would be to explain the store's policy regarding returns and the importance of keeping products sealed for the health and safety of all customers.