Final answer:
Keenan is required to correct Sasha's education records after verifying the inaccuracy, as per FERPA guidelines.
Step-by-step explanation:
Under the Family Educational Rights and Privacy Act (FERPA), students have the right to request that education records be amended if they believe them to be inaccurate, misleading, or in violation of their privacy rights. Since Keenan verified that there was indeed an error in Sasha's records, the primary action necessary on Keenan's part is to correct to accurately reflect Sasha's completion and passing of the required legal writing class. An apology may be courteous and contribute to good administrative practice, but it is not a legal requirement.