Final answer:
A Return Goods Authorization is used to organize the return of products to a seller for various reasons, often when the product is defective or unsatisfactory, especially in e-commerce or mail-order businesses.
Step-by-step explanation:
You would fill out and submit a Return Goods Authorization (RGA) as part of the process of returning a product to a seller for a refund, replacement, or repair. This is typically initiated when a product fails to meet expectations or is defective. An RGA ensures that the return process is organized and that the reasons for the return are documented, facilitating a smoother transaction for both the seller and the buyer. This is particularly relevant in e-commerce and mail-order businesses where buyers cannot directly inspect the items before purchase. Offering a money-back guarantee can provide reassurance to potential buyers who are making decisions with imperfect information, thus promoting sales by lowering the perceived risk of making a purchase.