Final answer:
To resolve a commission dispute between a broker and salesperson, arbitration or mediation may be utilized, potentially involving a neutral third-party if necessary.
Step-by-step explanation:
When a broker and a salesperson cannot resolve a dispute over a commission, their recourse is to seek a resolution through arbitration or mediation.
An informal approach might be the first step to resolving the issue at hand. However, if this does not suffice and no internal mechanism is available to address the dispute, it may be necessary to involve a neutral third-party to facilitate a resolution.
Arbitration involves an arbitrator listening to both parties' arguments and making a legally binding decision on the matter. On the other hand, mediation is less formal and involves a mediator helping the parties negotiate a mutually acceptable solution. If initial negotiations fail, resorting to these processes can help settle the conflict in an effective and professional manner.