Final answer:
To hold associates accountable to behaving in accordance with cultural values, establish clear expectations, communicate effectively, lead by example, offer feedback and support, and create a culture of accountability.
Step-by-step explanation:
To hold associates accountable to behaving in accordance with cultural values, it is important to establish clear expectations and communicate them effectively. This can be done through training programs, employee handbooks, and regular reminders of the values and behaviors that are expected in the workplace. Additionally, leaders and managers should lead by example and demonstrate the desired behaviors themselves, and provide feedback and support to associates who may need assistance in aligning their behavior with the cultural values.
For example, if punctuality is a cultural value, leaders should ensure that they are consistently on time for meetings and appointments, and address any instances of lateness or tardiness with their associates in a constructive and respectful manner.
By creating a culture of accountability and consistently reinforcing cultural values, associates are more likely to understand and adhere to the expected behaviors.