Final answer:
The top 3 focus areas for a service zone leader are customer satisfaction, team management, and process improvement.
Step-by-step explanation:
The top 3 focus areas for a service zone leader are:
- Customer satisfaction: Ensuring that customers are happy with the service provided and addressing any issues or concerns they may have.
- Team management: Leading and guiding the service team, setting goals, and monitoring performance to ensure efficient and effective service delivery.
- Process improvement: Identifying areas for improvement in service processes, implementing changes to enhance efficiency and quality, and continuously evaluating and optimizing service delivery.
These focus areas are essential for a service zone leader to provide excellent customer service and maintain high levels of customer satisfaction.