Final answer:
The six quality improvement concepts are not explicitly listed in the information provided, but typical examples include Continuous Improvement, Employee Involvement, Customer Focus, Process Approach, Factual Decision Making, and Quality Management Systems.
Step-by-step explanation:
The question pertains to quality improvement concepts within a business or educational context. As the specific six concepts are not detailed in the provided information, I can offer general examples typically seen in this field:
- Continuous Improvement: An ongoing effort to improve products, services, or processes.
- Employee Involvement: Engaging workers at all levels for their insights and suggestions.
- Customer Focus: Ensuring that customer needs and expectations are met or exceeded.
- Process Approach: Managing activities as processes that link together to function as a system.
- Factual Decision Making: Using data to guide strategic business decisions.
- Quality Management Systems: Implementing structured systems and frameworks like ISO 9001 to manage quality.
These concepts can be integrated into a chapter overview, providing ideas for classroom activities with criteria for student success, and enriching the material with data resources and informational video clips. Additionally, it’s essential to include discussion/recap questions and self-check questions to monitor understanding of the concepts presented in the section.