Question

The recent results of a company survey revealed that 25% of the healthcare team does not embody the cultural value of "working to be trusted by patients." Several of the team engaged in actions that were construed to be untrustworthy by patients or their families. The health services coordinator works on a plan of action with the managing director to address this situation. How does organizational culture guide individual behavior?

Answer 1

Organizational culture shapes individuals' behaviors by instilling values and expectations within the workplace, essential for fostering patient trust in healthcare settings.

Step-by-step explanation:

Organizational culture guides individual behavior by providing a set of shared values, beliefs, and expectations that shape and influence how team members behave and interact with one another and with stakeholders such as patients. When entering a new workplace, it's crucial for both the employees and the organization to work towards mutual understanding and integration into this culture. For healthcare professionals, adapting to the organizational culture is especially important as it can directly affect patient trust and care outcomes. When there is a mismatch between employees' actions and the cultural values, such as a lack of trustworthiness, it's imperative that the organization takes steps to realign its team through education and possibly revised policies to ensure that the culture encourages behaviors that earn patient trust.