Final answer:
If an employee is locked out of Epicor, they need to contact their IT department or Epicor system administrator to unlock their account or reset their password. The administrator will follow internal security protocols to assist the employee. Registering for self-service password reset options can also help prevent future lockouts.
Step-by-step explanation:
If an employee gets locked out of Epicor, typically the information to reset their account can be found with the company's IT department or whoever administrates the Epicor system within the organization. The administrator would have access to the Epicor software to unlock the account or reset the password.
This process usually involves confirming the identity of the user and following the organization's internal security protocols before resetting the password and unlocking the account.
To prevent future lockouts, it's advisable for users to follow password policies and ensure their login details are kept secure. If self-service password reset options are available, employees should be encouraged to register for these options to assist with quicker account recovery in the case of getting locked out.