Final answer:
Functional business processes are specific to a department, focusing on speciality and efficiency, whereas cross-functional processes span across multiple departments aiming to achieve broader organizational goals through collaboration and coordination.
Step-by-step explanation:
The difference between functional and cross-functional business processes is primarily about their scope and integration within an organization. Functional business processes are confined within a specific department or function, such as the roles of a top chef, servers, or a business manager within a restaurant.
These processes are specialized and focus on efficiency and expertise within a particular area. On the other hand, cross-functional business processes involve multiple departments and are designed to achieve a broader organizational goal.
These might include collaboration between product development, marketing, and customer service teams in designing, launching, and supporting a new product. Cross-functional processes require coordination and often more complex management to ensure that different parts of the business effectively work together.