Final answer:
The three Customer Service and operational CRM technologies are Customer Relationship Management (CRM) software, Call Center Solutions, and Live Chat Software.
Step-by-step explanation:
In the context of Customer Service and operational CRM, there are three main technologies that play a crucial role:
- Customer Relationship Management (CRM) Software: This software helps organizations manage and analyze customer interactions and data. It enables businesses to improve customer satisfaction, streamline processes, and increase productivity.
- Call Center Solutions: These solutions include tools like automatic call distribution, IVR systems, and call recording. They help organizations handle high volume customer inquiries efficiently and provide better customer support.
- Live Chat Software: This technology allows businesses to have real-time conversations with their website visitors. It enhances customer experience by providing instant support and helps in resolving queries quickly.
These three technologies when implemented effectively can significantly improve customer service and operational efficiency.