Answer: This question is most likely assuming a poisson distribution; it is impossible to compute without some distribution clarified, as otherwise we don't have applicable information.
Poison distribution is:
(λke-k) / k!
Where k is the number of outcomes you are looking for, and λ is the accepted average number of outcomes. So, λ is 6 for this example, and we are looking for values of k to use.
Solving problem b is simply substituting the value.
Prob of 5 parts: (65e-5) / 5!, using a calculator and working it out, this approximates to 0.437.
Solving problem a can be used for c; to get a, do the above equation 5 times for k = 0, 1, 2, 3 and 4, and add them all together. Though somewhat tedious, this would lead to the solution. To get part c, you would use the property of complements:
The cumulative probability here would be 1 - (total prob of all scenarios with k = 0, 1, 2, 3, 4, 5). You can get that total probability by adding the answers to part a and b together.
Finally, regarding part d, the above work can be redone with a new formula, now (λke-k) / k! would have λ as 5. This would reduce the answer for a, but increase it for b and c, which you can verify by running the calculations.
Explanation: