Question

Victor has caused an issue in the bar/restaurant that has led to you refusing service. Which of the following should you do?

A. Physically restrain Victor and forcefully remove him from the premises.
B. Verbally abuse Victor to assert your authority.
C. Call law enforcement if necessary and ensure the safety of other patrons.
D. Ignore the situation and allow Victor to create further disturbance.

Answer 1

The appropriate action in dealing with a disturbance at a restaurant is to call law enforcement if necessary and prioritize the safety of patrons without engaging in physical or verbal altercations.

Step-by-step explanation:

When dealing with a customer like Victor causing a disturbance in a bar/restaurant, the most appropriate and professional course of action is to ensure the safety of all the guests and staff. The correct response is, C. Call law enforcement if necessary and ensure the safety of other patrons. Physical confrontation or verbal abuse should never be resorted to as they could exacerbate the situation and potentially lead to legal consequences. As a staff member, it's vital to maintain a professional demeanor, try to deescalate the situation if possible, and seek assistance from law enforcement if the individual is unwilling to cooperate or leave peacefully.