Question

The arrival rate is 60 customers per hour. The service rate is 60 customers per hour. a) What is the utilization rate? b) What is the idle time of the server? To calculate the utilization rate and idle time, we need more information about the service system, such as the actual number of customers served and the arrival and service patterns.

Answer 1

The utilization rate is 100% and there is no idle time of the server.

Step-by-step explanation:

The utilization rate is a measure of how efficiently the server is being used. It is calculated by dividing the service rate by the arrival rate. In this case, the service rate and arrival rate are both 60 customers per hour. So the utilization rate is 60/60, which is 1 or 100%.

The idle time of the server is the time when there are no customers being served. In this case, since the arrival rate is equal to the service rate, there will be no idle time. The server is always busy serving customers.