Question

What action should take place when answering the phone?

Answer 1

When answering the phone in a professional setting, it is important to answer promptly with a professional greeting, actively listen to the caller's needs, take accurate notes, and conclude the call courteously.

Step-by-step explanation:

When answering the phone in a professional setting, there are several actions that should take place:

1. Answer the phone promptly and with a professional greeting, such as 'Good morning/afternoon, [company name], this is [your name], how can I help you?'
2. Listen actively to the caller's needs or questions, and respond with empathy and a helpful attitude.
3. Take accurate notes during the conversation, noting any important details or requests.
4. If necessary, transfer the call to the appropriate person or department, ensuring a smooth transition and providing any necessary information to the recipient.
5. Conclude the call with a courteous closing, such as 'Thank you for calling [company name], have a great day!'