Final answer:
To encourage a guest to stay if they say the wait is too long, provide information and updates, offer alternatives, and provide incentives.
Step-by-step explanation:
To encourage a guest to stay when they say the wait is too long, you can employ several strategies:
- Provide information and updates: Keep the guest informed about the wait time by providing regular updates. Let them know how long the wait is expected to be and why there may be delays.
- Offer alternatives: If possible, suggest alternative activities or amenities that the guest can enjoy while waiting. This could include offering a table at the bar, providing entertainment or reading materials, or suggesting nearby attractions.
- Provide incentives: Offer incentives to encourage the guest to stay, such as discounts on future visits, complimentary drinks or appetizers, or priority seating when a table becomes available.
By implementing these strategies, you can help make the wait more bearable for the guest and increase the chances of them choosing to stay.