Final answer:
If a guest is not 10 minutes early, discuss with a peer to decide the next steps, such as a courtesy call or adjusting the reservation list while maintaining professionalism and customer service standards.
Step-by-step explanation:
When a guest does not arrive 10 minutes prior to the quoted time, it's essential to have a protocol in place that ensures both customer satisfaction and operational efficiency. One strategy might be to have a brief discussion with your peer to decide the best course of action. This can involve checking if the guest has made prior arrangements for late arrival or if there's a waiting list that could be adjusted.
Communication is key, and in some instances, a courtesy call to the guest might be appropriate to confirm their arrival status. If the guest does arrive, but late, accommodate them in the best way possible without disrupting the experience of other guests. If the guest does not show up, update the reservation status accordingly and make the space available to other guests if applicable. It is always important to remain professional and friendly throughout the situation, as this reflects on the customer service standards of the establishment.