Question

It is the responsibility of each cashier and the CSM to ensure no more than two to three (2-3) customers are waiting in line to be checked out: True or False

Answer 1

False. It is not solely the responsibility of each cashier and the CSM to ensure a limited number of customers waiting in line.

Step-by-step explanation:

False.

It is not solely the responsibility of each cashier and the CSM (Customer Service Manager) to ensure that no more than two to three customers are waiting in line to be checked out. In the given situation, when the lunch-hour manager worked at Gavi's Fast Food Restaurant, it was their responsibility to resolve customer complaints and provide fair, fast, and friendly service. They implemented solutions such as floor markings to guide customers, which resulted in no customer complaints about line-ups during subsequent high traffic periods. Therefore, the responsibility lies with the management and staff as a whole to ensure efficient service and minimize wait times.