Question

If an employee notices a customer leaving the store with a cart of merchandise he/she suspects has NOT been purchases, what must he/she do?

Answer 1

If an employee suspects a customer leaving the store with unpaid merchandise, they should discreetly observe, gather evidence, report to a supervisor, and cooperate with any investigation.

Step-by-step explanation:

If an employee notices a customer leaving the store with a cart of merchandise he/she suspects has not been purchased, there are several steps they should take:

1. Observe the customer's behavior discreetly to gather more evidence. Are they acting suspiciously?
2. Check the store's security measures, such as surveillance cameras, to obtain evidence.
3. Report the incident to a supervisor or manager immediately, providing detailed information about the customer's appearance, actions, and the suspected merchandise.
4. Do not confront the customer directly or accuse them of theft.
5. Cooperate with any investigation conducted by the store or security personnel.

By following these steps, the employee can help protect the store's interests and allow the appropriate authorities to handle the situation.