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If a customer is dissatisfied with an item or service, it is acceptable for a cashier to handle the situation without getting a member of management involved: True or False

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Final answer:

The answer is False. Cashiers should involve a member of management when handling dissatisfied customers.

Step-by-step explanation:

The answer to this question is False. When a customer is dissatisfied with an item or service, it is generally not acceptable for a cashier to handle the situation without getting a member of management involved. Cashiers are typically not empowered to make decisions or provide resolutions in these situations, as they are not in a position of authority within the organization. In such cases, it is advisable for the cashier to direct the customer to a supervisor or manager who can address the issue appropriately.

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