Final answer:
Understanding how a salesperson is paid can inform the customer about potential biases affecting service and recommendations. Managers proactively addressing customer complaints, as in the case study, demonstrate efficient problem-solving. The assurance to employers from job seekers is critical in providing confidence in their selection process.
Step-by-step explanation:
Understanding how a salesperson is paid can be important for a customer because it provides insight into any potential biases in their recommendations and the level of customer service they provide. If a salesperson relies on commission, they may push more expensive items or add-ons, which isn't necessarily in the best interest of the customer. In the provided situation, as a lunch-hour manager, addressing customer complaints was crucial. Implementing a new system with floor markings was an effective solution to reduce stress for both customers and clerks, ultimately leading to improved goal attainment by serving more customers efficiently.
The choices made by an individual often relate to the incentives they are offered. For instance, managers aiming to please their internal customers - their supervisors - may enhance their job performance to gain positive feedback and opportunities, which, in turn, could lead to greater job satisfaction. If incentives change, choices may be reevaluated and altered to align with new goals or rewards.
When it comes to reassuring a potential employer, job seekers can provide a strong resume, references, and clear communication about their skills and experience. Demonstrating professionalism and a strong work ethic during the interview process can also bridge the gap caused by imperfect information employers may face when hiring a new candidate.