Question

Which of the following is least likely to be a source for new service innovations?

a Mining of customer databases for possible service extensions
b. Customer suggestions
c. Supplier suggestions
d. Trends in customer demographics

Answer 1

Trends in customer demographics is the least likely source for new service innovations compared to mining customer databases, customer suggestions, and supplier suggestions.

Step-by-step explanation:

Out of the given options, trends in customer demographics is the least likely source for new service innovations. The other options, such as mining customer databases, customer suggestions, and supplier suggestions, are more likely to provide valuable insights and ideas for new service offerings.

For example, mining customer databases allows businesses to analyze customer behavior, preferences, and needs, which can lead to identifying opportunities for service extensions and improvements.

Similarly, customer and supplier suggestions offer direct feedback and ideas from key stakeholders, which is valuable for generating new service innovations.