Question

Telephone triage mean

A. equesting referrals to other doctors.
B. checking with the insurance company.
C. determining whether the caller is a new patient.
D. documenting outgoing calls.
E. screening and sorting emergency situations.

Answer 1

Telephone triage is a process used in healthcare to screen and sort emergency situations over the phone. It involves gathering information and assessing the urgency of the situation to provide appropriate recommendations.

Step-by-step explanation:

Telephone triage is a process used in healthcare settings to screen and sort emergency situations over the phone. It involves gathering information from the caller and using predetermined guidelines to assess the urgency of the situation and provide appropriate recommendations. This may include determining whether the caller is a new patient, documenting outgoing calls, requesting referrals to other doctors, or checking with the insurance company to ensure coverage for certain services.