Final answer:
To show a patient that their main idea has been understood, restating what they've said is most effective, as it reflects active listening and confirms understanding. Body language like folding arms or shaking the head can often be misinterpreted and should be used cautiously. The correct option is B.
Step-by-step explanation:
To communicate to a patient that his or her main idea was understood, one of the most effective methods is by restating what the patient has said. This technique reflects active listening and signifies that the healthcare provider has paid attention to the patient’s concerns and is validating their feelings.
Moreover, it's a part of building a positive working relationship. Not only does restating help in confirming understanding, but it also opens up the opportunity for the patient to correct any misunderstandings immediately.
In contrast, actions like folding your arms across your chest might suggest a defensive or closed stance, potentially shutting down communication. Similarly, shaking your head as a response can be ambiguous and might be misinterpreted by the patient, depending on cultural context and personal habits.
In a healthcare setting, establishing an effective dialogue involves being aware of non-verbal cues, like body language, while also using verbal affirmations to convey empathy and understanding. The correct option is B.