Final answer:
The day-to-day guidelines for office workings are called policies. They consist of the rules and frameworks necessary for the smooth and consistent operation of an organization.
Step-by-step explanation:
Guidelines that dictate the day-to-day workings of an office are called policies. Policies are essentially rules and guidelines designed to set out an organization's plan for tackling various situations, helping to ensure that the organization runs smoothly and efficiently. They provide a framework within which an organization operates and makes its decisions.
Procedures are the step-by-step instructions on how to carry out policies. They are more detailed and provide specific guidance on what needs to be done, by whom, and under what circumstances. Protocols are similar to procedures in that they are a set of rules that dictate how certain operations or activities should be performed.
In a bureaucratic context, these rules and procedures are what enable a large organization to manage and direct its actions in an effective way, ensuring consistency and adherence to established policies.